Salesforce is a versatile and enormously powerful platform for marketing, sales, and customer service. It’s considered the gold standard for CRM software, largely due to its customizability for your business’s needs and goals. However, that power comes with a price. It can take a lot of time and effort to set up Salesforce for your organization — and even more time to maintain and monitor it. Here’s why managed services for Salesforce might be your saving grace.
Faster Setup and Results
SaaS programs, including Salesforce, can immediately help you become more productive and organized with minimal setup or training if you’re able to adapt your business to their out-of-the-box workflow and functionality. However, most organizations quickly outgrow that one size fits all approach, or recognize benefits to tailoring the software to the business (rather than the other way around). In this case, simply customizing aspects of your applications or configuring your integrations can take hours, and if the system is not properly set up for your team’s workflow, you’ll likely see slow adoption and even slower results. You might consider bringing on a Salesforce administrator, but due to the platform’s power and popularity experienced Salesforce pros can be hard to find and expensive.
By contrast, managed services for Salesforce provides on-demand consultations, setup, and support. You can benefit from a specialist’s extensive knowledge of the platform without sinking extra money into hiring new staff. Managed services can offer you a customized plan of action to best use Salesforce for your needs. Plus, they’ll often train your staff as well.
Optimized Maintenance and Reporting
Even the best CRMs need upkeep. When something breaks in Salesforce, you could have your workflow derailed and sales lost. That alone is why many organizations feel they need a Salesforce expert on staff. However, managed services for Salesforce can provide tech support without draining your current IT team’s resources. And if your in-house team isn’t experienced in Salesforce, it’s usually quicker to let managed services solve the problem.
Salesforce experts also know how to maximize your analytics and reporting from the platform, which can help you tweak your strategy and boost your ROI. Your Salesforce managed services leverage these results into continual improvement of your configurations and goal-setting.
Easier Changes for New Goals and Workflows
Your business priorities may change over time, or you may need to onboard new salespeople. When that happens, you’ll be glad you invested in managed services for Salesforce. There is no need to reconfigure the platform from scratch. Your Salesforce expert can help you tweak your goals, adjust your integrations, and train new staff as necessary.
It’s also worth noting that the platform itself continues to grow and evolve. When you hire managed services for Salesforce, you can rest assured that you’ll benefit from the skills of people who are continually refining their knowledge. This convenience gives your business a significant competitive advantage.
Managed Services for Salesforce
If Salesforce is an investment, managed services for Salesforce is a way to improve your ROI. You’ll gain access to specialized consultations, customized configuration, and on-demand support, allowing you to maximize your use of the platform and track your team’s performance. With the right support for Salesforce, your business can scale to unprecedented levels.
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